FAQ

Online Shop Frequently Asked Questions
How are you ensuring the safety of your brewery staff at this time?
WHY ARE YOU ONLY CURRENTLY OFFERING A LIMITED RANGE OF ITEMS ONLINE?
ARE YOU OFFERING FREE DELIVERY?
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
I'VE ONLY RECEIVED PART OF MY ORDER - WHEN WILL THE REST ARRIVE?
CAN I USE A GIFT CARD OR DISCOUNT CARD WHEN MAKING A PURCHASE?
IS YOUR BREWERY SHOP IN FAVERSHAM OPEN?

We have put in place strict access and hygiene controls for our production team at the Faversham Brewery, including deep cleans between shifts, workplace distancing measures and monitoring the temperature of employees at the beginning and end of each shift.

While our brewery remains operational, it is with a vastly reduced team, so we have limited the number of beers being produced to reduce complexity.

Yes, delivery is FREE for all orders over £75, otherwise it's just £6 to 1 UK mainland address.

Orders placed by 12pm Monday to Friday will usually be dispatched the same day.

All orders are shipped via courier on a 1-2 day service, however this may be subject to delays during busy periods.

Deliveries can arrive any time up to 4:30pm (Monday to Saturday), and cannot be left in a safe place as they will require a name as proof of delivery as well as age verification to confirm the recipient is over 18+

In some cases, deliveries may be split with goods arriving on separate days.

During busy periods our courier may split orders and deliver on separate days. If you are unsure or have a query, contact our team at onlineshop@shepherdneame.co.uk

We are not currently accepting any gift cards or shareholder/staff discount cards.

Our shop in Court Street is now open, with social distancing measures in place.

It is open Tuesday - Saturday: 10:30 - 13:00, 13:30 - 16:30

MY COLLECTION.

Pick your 12 favourite Shepherd Neame beers with our new & exclusive pick & mix box.

Pick Yours

FREE GIFTS.

Get a complimentary gift with orders for 2+ selected cases of beer. Go on, grab another.

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FAST SHIPPING.

We know time is of the essence. We ship your order the same day if placed by 12PM (Mon-Fri) *

DELIVERY INFO